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Is your business using Kaizen?

July 24th 2008 22:56
Is your business using Kaizen?
Kaizen – means ‘continuous improvement’ and leads to improvements in quality, productivity and customer satisfaction.

Kaizen is a Japanese concept of continuing improvement in all aspects of a persons home and work life. Usually work teams are established to pursue opportunities for continual (incremental) improvement.

Kaizen is a belief that the creativity of people is infinite. Kaizen is never being satisfied with things as they are. Kaizen means pursuing the ideal condition, even though it might never be achieved.

When employing Kaizen principles in your continuous improvement process and Lean Thinking, your activity does not need to have a specific format or run for a set period. Kaizen must make the work easier for people. The important factor is to make improvements based on specific principles and values. Usually many small ideas will be better than one big improvement.


Kaizen means zero tolerance for waste anywhere in the organisation. It is a belief that zero defects and zero inventory are attainable goals. It requires a willingness to solve problems at the source. Lean is a relentless pursuit of excellence that may be never achieved but is worth working towards.
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What are they key issues facing your business?
Any manager of any business will constantly be faced with a number of issues with the potential to have an impact on their business, whether the issues are positive or negative.
The art of management cannot be understood and learnt in just a day – it is a process that encompasses your lifetime. It involves all the tricks of a circus - from juggling numerous responsibilities to performing a balancing act on the highwire in the most precarious of situations. New skills are picked up faster through experience than from book knowledge, so make the most of each incident, positive or negative, and go from strength to strength in your journey as a manager. 

Always remember that management and managers can and should be measured by a range of Key Performance Indicators (KPIs). What is the ultimate performance measure of a manager? It will depend on their brief and job description, but certainly a good measure is, ‘has the manager added value to the business?’

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