STAR Technique in Government Job Applications
January 26th 2012 08:13
Ever noticed the lengthy question and response page for government job applications? It's an assignment in itself.
The best technique to answer the critiera is by using STAR
Example
Criteria: Demonstrated ability to adapt to change and be responsive to new challenges
STAR answer:
In my role as Insurance Officer at Sun Insurance Company, there were many changes taking place in the department I worked in. One of the new changes involved a new computer system. I found I quickly picked up the new system and was made responsible for troubleshooting any issues that came up after its implementation. There was a problem with processing recurring payments. I brought the matter to my manager's attention and drafted several options after reviewing a report list of customers who weren't being charged. With the support of IT and my colleagues, we launched a major follow up to customers to recover some of the lost revenue. Head office was made aware of the issue and the bugs were fixed so it would not happen again.
Star is also known as CAR. Circumstances - Action - Result.
*Note that you would also choose an example that best matched the role you were applying for.
The best technique to answer the critiera is by using STAR
Situation
Task
Action
Result
Task
Action
Result
Example
Criteria: Demonstrated ability to adapt to change and be responsive to new challenges
STAR answer:
In my role as Insurance Officer at Sun Insurance Company, there were many changes taking place in the department I worked in. One of the new changes involved a new computer system. I found I quickly picked up the new system and was made responsible for troubleshooting any issues that came up after its implementation. There was a problem with processing recurring payments. I brought the matter to my manager's attention and drafted several options after reviewing a report list of customers who weren't being charged. With the support of IT and my colleagues, we launched a major follow up to customers to recover some of the lost revenue. Head office was made aware of the issue and the bugs were fixed so it would not happen again.
Star is also known as CAR. Circumstances - Action - Result.
*Note that you would also choose an example that best matched the role you were applying for.
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