Rodney Overton

AUSTRALIA


Joined June 19th 2008

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Management roles

November 3rd 2008 04:53
What do managers do?
What are managers expected to do?
Managers play at least three separate roles in any business: interpersonal, informational and decisional.
Managers are also expected to plan, organise, lead and control.
Management roles and management tips are discussed in my Business Development Manual, Management - Developing Management Skills for the 21st Century
Your text goes here


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Get the shopping list

October 8th 2008 00:30
Get the shopping list

A recent example of ‘getting the shopping list’ when negotiating is one of my associates negotiating and agreeing on an hourly rate for a work assignment. My associate assumed an 8-hour working day only to be informed at a later stage ‘most days, we work a 10-hour day here.’

In actual fact if the assignment had gone ahead associate would have been providing his services at a discount of twenty percent!

Another case involved a well known known training organisation offering a fixed dollar amount for the preparation of a training course. When the offer was accepted the person preparing the course was told that he was expected to combine two separate training courses into one course. This would have involved researching and writing two courses for the price of one and then merging the courses.

In effect a discount of more than fifty percent off the previously agreed price.

Remember - everything is negotiable!

The writer has a written a new range of Business Development Manuals suitable for use by people at all levels of business - further details -




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TELEWORKERS

September 11th 2008 06:04
Work is something you do, not something you travel to.
Do you really need to go to work every day to achieve your work targets? Do workers achieve their best work only between 9.00am and 5pm?
Teleworker is one name for people who work remotely from home, usually by Internet, while employed by an organisation with full scale office facilities. In Australia organisations such as Telstra commenced trials of having some their workers teleworking a few days a week as far back as the mid 1990s. Even the Australian Stock Exchange allows some of their workers to do some of their work from home.
Teleworking, telecommuting, e-commuting, e-work, telework, working at home (WAH), or working from home (WFH) is a work arrangement in which employees enjoy flexibility in working location and hours. The daily commute to a central place of work is replaced by telecommunication links.
Telework is a broader term, referring to substituting telecommunications for any form of work-related travel, thereby eliminating the distance restrictions of telecommuting.
What if your office building had major damage from a storm or was undergoing renovations: could your workers do some or all of their work from home by teleworking ? What if there was a transport strike or a worker was incapacitated in such a way they could not commute to the work place; would they be able to do some or all of their work from home by tele-working?
In recent times advances in laptop technology, mobile phones and broadband have made remote working even more feasible.
A major upside of working remotely can be the lack of interruptions compared to the normal workplace and subsequent productivity gains. There are no work acquaintances dropping by for a chat or gossip and no lingering coffee and lunch breaks for motivated remote workers. And no office politics to deal with, though remote workers might create some issues for office politics.
A major further advantage is remote workers commencing work without the stress and hassle of a commute. Those with a long commute have even more to gain as well as significant savings in transport costs.
Not surprisingly one of the biggest obstacles to organisations having their staff work from home is the mindset of their managers. Can managers trust people to work diligently from home and not become side-tracked without any supervision?
A successful telecommuting program requires a management style which is based on results and not on close scrutiny of individual employees - management by objectives as opposed to management by observation.
If you would like to try working remotely you will need to convince your manager. Ask for a trial of one or two days a week and make a point of recording your performance and productivity gains. Measure the client outcomes, pages created, documents created, revenue generated or whatever key performance indicator (KPI) applies.
Once you are able to demonstrate success at working remotely you may be able to convince your manager to extend your remote working to three, four or even five days a week.
Successful teleworkers like to remind us "work is something you do, not something you travel to".

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What are the major attributes of Leadership?

Are the following points the major attributes of leadership


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IS CUSTOMER SERVICE AN OXYMORON?

August 18th 2008 06:45
The specialist mind set

My wife recently had to undergo 'urgent' surgery in a private hospital. After numerous expensive visits and consultations the specialist set a date some seven weeks from the last visit and consultation for the 'urgent' surgery


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Are you using the 80/20 Pareto Rule for profit and success in your personal and business life?

There are many economic conditions, for example the distribution of wealth and resources on planet earth, where a small percentage of the population controls the biggest chunk, which clearly demonstrate the 80/20 Rule


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Is your business using Kaizen?

July 24th 2008 23:01
Is your business using Kaizen?

Kaizen – means ‘continuous improvement’ and leads to improvements in quality, productivity and customer satisfaction


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Is your business using Kaizen?

July 24th 2008 22:56
Is your business using Kaizen?
Kaizen – means ‘continuous improvement’ and leads to improvements in quality, productivity and customer satisfaction.

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CUSTOMER SERVICE AND THE BANKS

July 11th 2008 22:23
Why should I give my money to an organisation that fails to provide the expected levels of service? I don't even give them my money - they just take it out of my account!

Last week I asked the bank who operate nationally in Australia to justify their reason for increasing their monthly charge for not using their credit card merchant facility from $2.20 a month to $24.20 - a tenfold increase. Note for not using. $24.20 a month for a facility that was not used


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Induction

July 2nd 2008 23:20
Induction
How long will you spend on the induction process for a new employee?
Should employee induction in the 21st century should be a year long process


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