Expect A Miracle
Powerful Practice Weekly Pointer - Your Answering Message
February 20th 2010 01:10
“Your Answering Machine Message”
How do you feel when you call someone and the answering machine message is monotone like a senseless robot? Most of us do not enjoy getting “a machine” with no human feel.
This is what some of our clients experience when they call our practices. It is important to remember when clients call us that they are usually not expecting a machine. So ensure if you have an answering machine message that it represents your purpose, vision and mission. And it is CONTINUALLY UPDATED!
Important points to consider:
1. Write out your exact script before recording it.
2. Use the person’s name that is the voice recording eg. “Hi, this is Dr John Hinwood” or “Hi, this is Berni Ireland”.
3. State your practice name so they know they have called the right place.
4. Smile before, during and after your recording.
5. Stand with a good posture.
6. Hold the mouth piece close to your mouth to avoid an echo. It is best not to record on speaker phone.
7. Block out any background noises.
8. Speak clearly with tonality – be REAL, warm and welcoming.
9. Speak as if you are talking to a real person, not into a machine.
10. Leave a friendly, warm and loving greeting.
11. Best not to leave a long winded list of opening hours. Simply state, eg. “The office will re-open at 7.00 am tomorrow morning, Friday December 18.”
12. Take the time to record properly and check every message.
13. Update all messages and keep the answering machine very current.
Remember, each client, whether regular or new, is a VIP and they deserve excellent service.
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