A reminder to everyone on how to go about resolving disputes and reporting abuse and spam on Orble. Most people won't have any trouble however occasionally it does happen and you should know what to do.
If you spot any spam, offensive material, or if you think another blogger has stepped over the line of acceptable behaviour then click on the "Report" link which you will find underneath each post and comment.
This will notify Orble support of that post/comment who will then take appropriate action, which is usually deletion of the offending post/comment and sometimes the deletion of the offender's Orble account.
Note that Orble cannot be monitored 24/7, especially on Weekends. It's just not financially viable to do so. Please have patience. Your report will be attended to as soon as we are able. Asking nicely will most likely get a better response than abusing the staff.
If the offending comment is on your blog feel free to delete it once you've made a report as all the relevant information such as IP Address, author, and content will have been recorded.
If you have further comments to add to your report send them to support -at- orble.com, however you should always make a report first so that all the relevant information is recorded.
Once a member has been banned from Orble we will do our best to keep them off, however this is very difficult. IP Addresses usually change each time someone's modem connects to their ISP and so provide a very poor way of identifying someone over periods of more than a day or so. An ISP can usually identify someone from their IP address and a time of use however only law enforcement agencies will have much success in obtaining this information.
If you suspect that another blogger is a banned blogger who has returned then report a post or comment they have made and then contact support -at- orble.com. Unfortunately I cannot ban a blogger because someone suspects they are someone else. I need a matching IP address or cookie (with can be changed by anyone with a little technical know-how). Of course if the new blogger again breaks the rules or admits that they are the old blogger then they can be banned again.
If you are having trouble with someone on your blog (and are sick of deleting comments) then I recommend that you set your blog to enable comment verification before publication until the problem passes.
If you feel that someone has broken the law and want to take it further then contact the relevant authorities. If they think your complaint warrants consideration they can then contact Orble and we will provide as much information as we can to help the investigation. We cannot hand over personal details such as an IP address to other bloggers to conduct their own investigation.
If you inform Orble that you will be proceeding with legal action against us (instead of contacting the authorities) then all correspondence between Orble and the blogger must then proceed through legal channels. This includes your Orble account and blog which we will need to suspend until the matter is resolved so please be careful what you say in the heat of the moment.
Where we judge that a blogger has got out of line to an extent which does not warrant an immediate ban we will issue a warning via the email address they used to register on Orble. Once a blogger has received three warnings they will be banned from Orble.
As a general guideline we encourage robust debate on Orble, however try not to insult or abuse other bloggers. Argue the point, rather than the person.
There is a link to this post in your my.orble.com menu for later reference.
Orble cannot check every post and comment. We rely on the community to let us know about offensive material and abuse so please be pro-active.
Thanks,
Jon.
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