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In recent years, the handling of mail by large hotels has diminished some-what because the average length of a guest’s stay ahs become shorter, however, arrival time often is still an occasion for the guest to receive mail, in very large hotels, a separate key, mail and massages, which are touted through the front office before arrival, during the guest’s stay, and after departure. In most establishments, however, it is part of the front desk clerk’s general function to handle these tasks.
The following procedures are suitable for most situations:
Incoming mail is routed to the front office manager, who then separates it into guest mail and hotel mail.
Guest mail arriving at the desk is time-stamped and sorted as soon as possible.
If the guest is registered, the mail is placed in the mail slot and a massage is sent to the guest, either by personal contact or by illuminating the message light on the guest’s room telephone.
If the guest has left the hotel, the cancelled registration card or the guest history file is checked to determine the guest’s home address, and the mail is forward accordingly.
If the guest holds a reservation but has not yet arrived, the mail is placed in an alphabetically sectioned holding rack, and note is placed on the reservation form.
Special mail should be delivered without delay by a member of the bell staff. If the guest is not in the room, a note is left in the room or the massage light is illuminated.
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Things to do for Hotel owners
1. housekeeping
2. maintenance
3. front desk
4. supplies
5. accounting
6. sales
7. marketing
8. franchise
Housekeeping:
1. Hire the right Housekeeping Staff
2. Train them on how to do the job focusing on quality
3. They can play a role in improving customer service
4. Teach them how to conserve supplies
5. How to Save on Payroll
6. teach them teamwork
7. Assign KPIs to track their performance
Maintenance:
1. Hire the right person who knows the job
2. Can take outside contractors help for specialized skills
3. take care of stuff that’s broken right away before becomes major issue
4. pool
5. landscaping
6. boiler
7. fire alarms and extinguishers
8. storage of tools and supplies
9. customer service and quality
10. teamwork
Laundry:
1. Train on using right washer codes and dryer minutes
2. conserve on supplies
3. Keep laundry area clean including dryer filters
4. Separate towels, sheets for type of customer
5. front desk can share these duties to save on payroll
6. can be assigned other duties like houseman
7. teamwork
Front desk:
1. Hire only the best as they are dealmakers or barkers
2. customer service customer service
3. phone skills
4. reservations skills
5. walk in skills
6. sales and marketing using front desk agent
7. keep front desk area neat and organized
8. valet laundry, pizza delivery, taxi, security agents go through front desk
9. team work
10. handling security and safety issues
11. concierge listings and neighborhood information/directions
A lot is coming on this topic..
Multiple Measurements
As far as I knkow there are many ways to measure profitability for the purposes of analyzing property-to-property performance. IN Comparisons of total profits, profits-per-available room,in fact, return-on-investment can all be employed in an effort to determine best performers. Each method carries with it certain advantages and disadvantages.so for that you have to do some analysis and For this analysis, we should have compared the profitability of different hotels on a contribution margin basis. Best performers were defined as those hotels in the top 10 percent of their property category in terms of achieved profit margin.its all dependable. Profits were measured after management fees, real estate taxes, and insurance, but before capital reserve, rent, interest, depreciation, amortization, and income taxes.
Like the other methods, measuring performance by comparing profit margins has its drawbacks, the first of which is the age-old argument that, “you can’t take percentages to the bank.” However, the ability of management to drop as many dollars to the bottom-line as possible is clearly a meaningful measure of performance.
This is the important for front office when guests arrive at the hotel to take care of their needs during their stay in hotel. During pre-arrival, registration cards will have been properly prepared for them. The next five most important duties that can be provided by the front offce staff member.
1.Greeting the guest: A professionally dressed, well-trained staff member should greet them in a friendly way.like hello sir, how you doing? How was your day? Welcome to our hotel ,actually the greetings should make them to feel welcome!
2. confirming the information on the registration card: its includes the spelling of the guest’s name, the arrival and departure dates, room rate, and any other information related to the specific guest. Accuracy in departure date and room rate information is so important that both should be initialed by the guests. The front office staff members should Clearly communicate and understand with guest as well as they should be accurate regarding room rate because that is the one of the most frequent causes of guest dissatisfaction
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Now a days I am really very busy so I don’t get enough time to write something that is why I am writing in part. I hope my readers would understand it.
this is in continuation to our last discussion
3) Economic market study: right now as we all better aware of our market status.if your assessment of the potential market area for your product concept shows that the product concept is promising, then a more details analysis should be undertaken, in the form of an economic market study and appraisal, to determine whether or not the project should continue as originally conceived unless you got some money to burn , you cannot skip this step. You cannot jump from product concept directly to the construction of hotel. Obtaining financing for your hotel project more than likely depends on an independent assessment of the market conditions, the proposed site, and the product concept .
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The Development of a hotel property is not easy as ABC. Its involves lots of hard-work and lots of dedication from concept to opening.
we expect this property to be a welcome addition to the business and tourism infrastructure of this city. The hotel companies that are most successful have given careful attention to each and every process which comes to develop and open a hotel.
According to my knowledge and my experience I should say there are five steps in the development of a hotel business
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The slowing economy is affecting the hospitality industry in a number of negative ways but there are still exciting and profound new opportunities in an industry that is likely the second oldest industry on earth and the internet is a perfect medium for selling travel as it brings a vast network of suppliers and a widely dispersed customer pool into a centralized market place. To tell the truth, more travel is being sold over the internet than any other product and in the US its more than any other county. Basically, I can say, globally in the travel marketplace where millions of buyers looking for good travel services and beside the sellers like hotels, airlines, or other companies providing the buyers whatever they are looking for through the Internet technology. Intetrnet is a medium that is up to date, fast and easy to use. How this technology has been totally changing our culture in a way we do business and the behavior of the consumer and their shopping habits. imagine that! although internet technology has given hotel owners so many ways to sell their room, it has become nearly impossible for a smaller
hotel operator to understand, let alone intelligently manage the available channels for room sales. In fact I can say if you have a little but average hotel, many of these channels have an allotment of your rooms. At the same time, new computer-based yield management tools must be used to ensure the optimum balance between direct and discount reservations in order to derive maximum yield from your product.You got an advantage by integrating all these tools into a well-planned and executed program.
I have been busy in several activities,working full time and keeping myself busy with my hobby for web design.. by the way,during this economical bad time,The hotel managers tend to focus on participation levels and economies of scale. This may result in a hotel being placed under a particular marketing 'umbrella,' and paying its share of the costs for a program that is not suitable.
Unfortunately, hotel demand is currently weakening in most markets, room rates are under pressure and hotel profits are declining.all the hotel owners are just in tense. They don’t know what to do in such a bad economy. If they want to sell the hotel they won’t get the money their hotel deserve. As well as Reduced leverage and higher cost of debt will reduce the prospect of new brand competition for a time, but will also lessen the value of an existing hotel asset. Some hotel industry acquired a pretty bad reputation when it started because some of the practices of developers and salespeople were pretty sleazy.The disparity between the goals of the brand manager and the hotel owner is likely to widen and stress levels are apt to increase. The hotel owner needs to understand those differences, and take aggressive action to restore or maintain balance and assure that the management company fully understands and remains focused on the owner's goals. In that way, he will retain the maximum amount of cash flow and investment return possible and preserve more of the asset value. Other hotels of other brands that are in the same market create opportunities to use local suppliers to get equal or better quality at lower prices. I have personally experienced this in the Cincinnnat, OHIO market.
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September 20th 2008 21:23
I will discuss how managers can organize important and repetitive functions in hotels to improve efficiency and reduce expenses,depending on situation.We will separate our discussion in different parts for different category of hotel administration.
Its managers job to give structure to hotel operations that will establish an authority and span of control for staff & business as a whole.we will talk here about independent owner/operator/manager
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September 14th 2008 18:04
After Labor Day weekend,things kind of start to cool down,in terms of business and in terms of weather too in US.Generally,everybody enjoys warm weather and outdoor activities and hence lot of travel and hoteling that occurs goes to hotel economy.Even smaller hotels like independent (ma-pa operations),days inn,super8 motel,travelodge,economy inn,budget inn,roadway inn,extended stay,best value inn tend to count on the season for turning profit margins that can carry the rest of season if not smoothly,but ok.
Other mid to large chains like Hiltons,Marriotts,Holiday inns,Sheratons,Drury inns,Laquinta,Comfort inns and others are busy almost year around.
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