Orble - Improve your level of customer service

Improve your level of customer service

follow this blog

0 daily readers

rank of 8615

E-mail Subscription

Receive an e-mail notification of new posts on this site:

Do Telemarketing calls annoy you?

December 5th 2007 00:58

Do Telemarketing calls annoy you?Probably not as much as staff turnover for a Call Centre Manager.

With average staff attrition rates hitting 50%, now is the time to take action to prevent high turnover in your call center. Read more.

Vote

Add Comments

[ Link ]

Posted By: Attitude Training and Development - Category: No Category

Email this Post to a Friend

Do people say that you are boring?

December 2nd 2007 07:52

Do people say that you are boring? If speech could be produced articulately at 400 to 500 words per minute, many of our listening problems would disappear. Unfortunately, the average person speaks only about 125 words per minute. Since most people think at a rate of 400 words per minute, a gap develops; People switch off and bounce between their own personal thoughts and what you are saying. This does not mean to say that the speaker is boring; it could well mean that you have ignited an idea for the listener to act upon.

Vote

Comments (1)

Add Comments

[ Link ]

Posted By: Attitude Training and Development - Category: No Category

Email this Post to a Friend

Handling angry customers.

December 2nd 2007 05:21

Handling angry customers.I filled up with petrol last night on the way home from a restaurant, I usually avoid the BP as it’s almost always the most expensive, however on this occasion it was convenient for me and the Shell across the road was around 10 cents per liter less, but it still meant that I didn’t have to drive over the other side of the highway. Although the retail cost of the petrol has nothing to do with the console operator, I decided that I would express my concern. As I entered the shop I was greeted with a wonderful smile and a greeting that would make you think that you have just walked in to Palazzo Versace! How could I possibly express my concern and go off at someone so nice? It just goes to show that in Customer Service - Attitude is everything and that most of the time; anger can be dissolved so easily.

Vote

Add Comments

[ Link ]

Posted By: Attitude Training and Development - Category: No Category

Email this Post to a Friend

Who's on your front line?

December 2nd 2007 04:39

Who's on your front line?The most important people in your business are your front line people they are the first point of contact. They are responsible for the image of the business and the customer’s first impression He or she is the deciding factor on whether the customer does business with you or not. There is approximately 90 seconds from the moment a customer walks in to your business to set a first impression and to form a bond. During these 90 seconds, the customer has decided whether they will do business with you or not. “You only get one chance at making a first impression” Make it count!

Vote

Add Comments

[ Link ]

Posted By: Attitude Training and Development - Category: No Category

Email this Post to a Friend

December 2007

4 Posts

Older Posts

4 Posts dating from December 2007

Email Subscription

Receive e-mail notifications of new posts on this blog:

[ View Blog Summary ] [ Create A New Post ]