Nilesh Ghotel managers and owners relations
August 28th 2008 22:10
sorry for not being able to write for few weeks.its been crazily busy.I have decided to write on one of hot topics for hotel operatos and contribute my thoughts to all.
Hotel Managers can be different types, those who mainly deal with bigger issues affecting the business and are constantly in communication with hotel owners(General Managers or Area managers) and those who mainly with help of staff members focus on their assigned areas of responsibility like front desk, housekeeping, maintenance, revenue, sales & marketing, restaurant operations, banquet, accounting etc (assistant managers, shift managers or supervisors)
There are those managers who play both these parts at the same time (and gets ‘burned by the heat’ a lot too)
Tips for Managers in touch with owners
1. You have to learn to say “yes” and “No” at the right time and right place or you will be responsible for a whole lot than just that.
2. You have to focus not only on business operations but also keeping the owners happy by keeping good relations and by showing them the money. Some owners are happy if you just do either of these two things but some wants both from you and will keep pushing you to your extreme limits until they have both or you will be replaced sooner or later
3. For you to do your job right, you got to tell them to let their family stay away from property and daily operations part because if they visit too many times and try to run the show, it will not only distract you and your staff from doing your normal duties(and focus on babysitting them) but also will give your customers an impression of ma-and-pa operations (that is nowadays considered to be not-so-quality & less customer service oriented in hotel business)
4. Keep them aware of any employees they favor is not performing well and you would like to go to next step of replacing them even if they are favored or family members
i have to go now but please keep checking as I will have more to come on this topic.
thanks
Hotel Managers can be different types, those who mainly deal with bigger issues affecting the business and are constantly in communication with hotel owners(General Managers or Area managers) and those who mainly with help of staff members focus on their assigned areas of responsibility like front desk, housekeeping, maintenance, revenue, sales & marketing, restaurant operations, banquet, accounting etc (assistant managers, shift managers or supervisors)
Tips for Managers in touch with owners
1. You have to learn to say “yes” and “No” at the right time and right place or you will be responsible for a whole lot than just that.
2. You have to focus not only on business operations but also keeping the owners happy by keeping good relations and by showing them the money. Some owners are happy if you just do either of these two things but some wants both from you and will keep pushing you to your extreme limits until they have both or you will be replaced sooner or later
3. For you to do your job right, you got to tell them to let their family stay away from property and daily operations part because if they visit too many times and try to run the show, it will not only distract you and your staff from doing your normal duties(and focus on babysitting them) but also will give your customers an impression of ma-and-pa operations (that is nowadays considered to be not-so-quality & less customer service oriented in hotel business)
4. Keep them aware of any employees they favor is not performing well and you would like to go to next step of replacing them even if they are favored or family members
i have to go now but please keep checking as I will have more to come on this topic.
thanks
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