Nilesh GGuest Arrival and Stay
December 19th 2008 17:15
This is the important for front office when guests arrive at the hotel to take care of their needs during their stay in hotel. During pre-arrival, registration cards will have been properly prepared for them. The next five most important duties that can be provided by the front offce staff member.
1.Greeting the guest: A professionally dressed, well-trained staff member should greet them in a friendly way.like hello sir, how you doing? How was your day? Welcome to our hotel ,actually the greetings should make them to feel welcome!
2. confirming the information on the registration card: its includes the spelling of the guest’s name, the arrival and departure dates, room rate, and any other information related to the specific guest. Accuracy in departure date and room rate information is so important that both should be initialed by the guests. The front office staff members should Clearly communicate and understand with guest as well as they should be accurate regarding room rate because that is the one of the most frequent causes of guest dissatisfaction.
3.Securing a form of payment: You know now a days guests useally provide a credit cards for their registration in many hotels accept checks. I say the most prevalent source of credit provided by guests a credit or debit card.These cards must be legitimate,however, before they represent an acceptable form of payment. You know to establish the card’s legitimacy, the Staff member (desk agent) should authorize the card at the time of guest registration.
1.Greeting the guest: A professionally dressed, well-trained staff member should greet them in a friendly way.like hello sir, how you doing? How was your day? Welcome to our hotel ,actually the greetings should make them to feel welcome!
2. confirming the information on the registration card: its includes the spelling of the guest’s name, the arrival and departure dates, room rate, and any other information related to the specific guest. Accuracy in departure date and room rate information is so important that both should be initialed by the guests. The front office staff members should Clearly communicate and understand with guest as well as they should be accurate regarding room rate because that is the one of the most frequent causes of guest dissatisfaction.
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