Nilesh GFew more Tips for Hotel Owners
January 25th 2009 02:56
Things to do for Hotel owners
1. housekeeping
2. maintenance
3. front desk
4. supplies
5. accounting
6. sales
7. marketing
8. franchise
Housekeeping:
1. Hire the right Housekeeping Staff
2. Train them on how to do the job focusing on quality
3. They can play a role in improving customer service
4. Teach them how to conserve supplies
5. How to Save on Payroll
6. teach them teamwork
7. Assign KPIs to track their performance
Maintenance:
1. Hire the right person who knows the job
2. Can take outside contractors help for specialized skills
3. take care of stuff that’s broken right away before becomes major issue
4. pool
5. landscaping
6. boiler
7. fire alarms and extinguishers
8. storage of tools and supplies
9. customer service and quality
10. teamwork
Laundry:
1. Train on using right washer codes and dryer minutes
2. conserve on supplies
3. Keep laundry area clean including dryer filters
4. Separate towels, sheets for type of customer
5. front desk can share these duties to save on payroll
6. can be assigned other duties like houseman
7. teamwork
Front desk:
1. Hire only the best as they are dealmakers or barkers
2. customer service customer service
3. phone skills
4. reservations skills
5. walk in skills
6. sales and marketing using front desk agent
7. keep front desk area neat and organized
8. valet laundry, pizza delivery, taxi, security agents go through front desk
9. team work
10. handling security and safety issues
11. concierge listings and neighborhood information/directions
A lot is coming on this topic..
1. housekeeping
2. maintenance
3. front desk
4. supplies
5. accounting
6. sales
7. marketing
8. franchise
Housekeeping:
1. Hire the right Housekeeping Staff
2. Train them on how to do the job focusing on quality
3. They can play a role in improving customer service
4. Teach them how to conserve supplies
5. How to Save on Payroll
6. teach them teamwork
7. Assign KPIs to track their performance
Maintenance:
1. Hire the right person who knows the job
2. Can take outside contractors help for specialized skills
4. pool
5. landscaping
6. boiler
7. fire alarms and extinguishers
8. storage of tools and supplies
9. customer service and quality
10. teamwork
Laundry:
1. Train on using right washer codes and dryer minutes
2. conserve on supplies
3. Keep laundry area clean including dryer filters
4. Separate towels, sheets for type of customer
5. front desk can share these duties to save on payroll
6. can be assigned other duties like houseman
7. teamwork
Front desk:
1. Hire only the best as they are dealmakers or barkers
2. customer service customer service
3. phone skills
4. reservations skills
5. walk in skills
6. sales and marketing using front desk agent
7. keep front desk area neat and organized
8. valet laundry, pizza delivery, taxi, security agents go through front desk
9. team work
10. handling security and safety issues
11. concierge listings and neighborhood information/directions
A lot is coming on this topic..
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