Dispute Resolution on Orble
June 24th 2009 04:36
A reminder to everyone on how to go about resolving disputes and reporting abuse and spam on Orble. Most people won't have any trouble however occasionally it does happen and you should know what to do.
If you spot any spam, offensive material, or if you think another blogger has stepped over the line of acceptable behaviour then click on the "Report" link which you will find underneath each post and comment.
This will notify Orble support of that post/comment who will then take appropriate action, which is usually deletion of the offending post/comment and sometimes the deletion of the offender's Orble account.
Note that Orble cannot be monitored 24/7, especially on Weekends. It's just not financially viable to do so. Please have patience. Your report will be attended to as soon as we are able. Asking nicely will most likely get a better response than abusing the staff.
If the offending comment is on your blog feel free to delete it once you've made a report as all the relevant information such as IP Address, author, and content will have been recorded.
If you have further comments to add to your report send them to support -at- orble.com, however you should always make a report first so that all the relevant information is recorded.
Once a member has been banned from Orble we will do our best to keep them off, however this is very difficult. IP Addresses usually change each time someone's modem connects to their ISP and so provide a very poor way of identifying someone over periods of more than a day or so. An ISP can usually identify someone from their IP address and a time of use however only law enforcement agencies will have much success in obtaining this information.
If you suspect that another blogger is a banned blogger who has returned then report a post or comment they have made and then contact support -at- orble.com. Unfortunately I cannot ban a blogger because someone suspects they are someone else. I need a matching IP address or cookie (with can be changed by anyone with a little technical know-how). Of course if the new blogger again breaks the rules or admits that they are the old blogger then they can be banned again.
If you are having trouble with someone on your blog (and are sick of deleting comments) then I recommend that you set your blog to enable comment verification before publication until the problem passes.
If you feel that someone has broken the law and want to take it further then contact the relevant authorities. If they think your complaint warrants consideration they can then contact Orble and we will provide as much information as we can to help the investigation. We cannot hand over personal details such as an IP address to other bloggers to conduct their own investigation.
If you inform Orble that you will be proceeding with legal action against us (instead of contacting the authorities) then all correspondence between Orble and the blogger must then proceed through legal channels. This includes your Orble account and blog which we will need to suspend until the matter is resolved so please be careful what you say in the heat of the moment.
Where we judge that a blogger has got out of line to an extent which does not warrant an immediate ban we will issue a warning via the email address they used to register on Orble. Once a blogger has received three warnings they will be banned from Orble.
As a general guideline we encourage robust debate on Orble, however try not to insult or abuse other bloggers. Argue the point, rather than the person.
There is a link to this post in your my.orble.com menu for later reference.
Orble cannot check every post and comment. We rely on the community to let us know about offensive material and abuse so please be pro-active.
Thanks,
Jon.
If you spot any spam, offensive material, or if you think another blogger has stepped over the line of acceptable behaviour then click on the "Report" link which you will find underneath each post and comment.
This will notify Orble support of that post/comment who will then take appropriate action, which is usually deletion of the offending post/comment and sometimes the deletion of the offender's Orble account.
Note that Orble cannot be monitored 24/7, especially on Weekends. It's just not financially viable to do so. Please have patience. Your report will be attended to as soon as we are able. Asking nicely will most likely get a better response than abusing the staff.
If the offending comment is on your blog feel free to delete it once you've made a report as all the relevant information such as IP Address, author, and content will have been recorded.
If you have further comments to add to your report send them to support -at- orble.com, however you should always make a report first so that all the relevant information is recorded.
Once a member has been banned from Orble we will do our best to keep them off, however this is very difficult. IP Addresses usually change each time someone's modem connects to their ISP and so provide a very poor way of identifying someone over periods of more than a day or so. An ISP can usually identify someone from their IP address and a time of use however only law enforcement agencies will have much success in obtaining this information.
If you suspect that another blogger is a banned blogger who has returned then report a post or comment they have made and then contact support -at- orble.com. Unfortunately I cannot ban a blogger because someone suspects they are someone else. I need a matching IP address or cookie (with can be changed by anyone with a little technical know-how). Of course if the new blogger again breaks the rules or admits that they are the old blogger then they can be banned again.
If you are having trouble with someone on your blog (and are sick of deleting comments) then I recommend that you set your blog to enable comment verification before publication until the problem passes.
If you feel that someone has broken the law and want to take it further then contact the relevant authorities. If they think your complaint warrants consideration they can then contact Orble and we will provide as much information as we can to help the investigation. We cannot hand over personal details such as an IP address to other bloggers to conduct their own investigation.
If you inform Orble that you will be proceeding with legal action against us (instead of contacting the authorities) then all correspondence between Orble and the blogger must then proceed through legal channels. This includes your Orble account and blog which we will need to suspend until the matter is resolved so please be careful what you say in the heat of the moment.
Where we judge that a blogger has got out of line to an extent which does not warrant an immediate ban we will issue a warning via the email address they used to register on Orble. Once a blogger has received three warnings they will be banned from Orble.
As a general guideline we encourage robust debate on Orble, however try not to insult or abuse other bloggers. Argue the point, rather than the person.
There is a link to this post in your my.orble.com menu for later reference.
Orble cannot check every post and comment. We rely on the community to let us know about offensive material and abuse so please be pro-active.
Thanks,
Jon.
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Comment by Morgan Bell
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that is true, there are Privacy Laws which prevent businesses from distributing personal information including names, emails and IPs
for general stalking contact your local police, if you are being vilified about your sexuality contact the Gay & Lesbian Rights Lobby, and if you have had your copyright infringed contact the Australian Copyright Council
to see step-by-step instructions on how to delete comments, set your blog to Verify Comments, or restrict anonymous comments CLICKHERE
Comment by Mountain Fog
Infognito
Screen Trek
QUOTE ME NO QUOTES!
Thank you Jon and Orble.
cheers
fog
Comment by jon
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Comment by jon
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Comment by Elisabeth Fraser
Paper Cover
I'm a new member of the site, but not a new member of the Internet and I've got used to either a delete button or an 'ignore' button. I use them freely.
All in all, this isn't too bad a site if you're an adult and act like one.
I enjoy reading a robust, well informed debate, but when personal views and vilification happen, I tend to go off somewhere else and read something more to my taste.
If someone casts aspersions on or about me, vilifies my character and/or lifestyle, I click the button and report.
I've had a few stalkers on other sites, but I had an 'Ignore' button and that meant I couldn't read their posts and they couldn't read mine - worked well, very well.
Thank you again, Jon
Comment by jon
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Good suggestion with regards to the Ignore button. People have been asking for something similar for a while.
It does not get around anon comments although we could make it as difficult as possible.
How did your other blogging sites deal with anonymous comments? Or did they just not allow them?
Comment by Elisabeth Fraser
Paper Cover
This is my first blogging site, I've been involved in various writing sites. Some have internal messaging and others have an email system.
Writing sites don't allow anonymous messages as they are membership only comments, but it doesn't mean to say you don't get the 'raincoat' brigade and the vicious comments tribe. The advantage is that all the sites have Moderators gleaned from the membership.
On one site I'm the Director of the School of Writing with hundreds of students and many teachers. While I do still have the 'ignore' button I can't use it as I need to be available to all students and teachers.
I constantly receive badgering, offensive messages and rather than passing it on to the site Moderators, I ban and make contracts of behaviour with them.
With the really offensive ones - I just don't answer - home work isn't graded - there's just silence. Nine times out of ten, they eventually message nicely and then I respond.
I know it won't work here as you allow outside comments, but if you had something to trace from them, e.g. email address as a requirement, they may think twice.
A Moderator team would be useful, I think. Selected from those who have no record of bans,flaming and negative site activity. I bet there's lots like that here who would be willing to give an hour or two a week to the site
Call me Lis, okay?
Comment by Wilson Pon
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Comment by Morgan Bell
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thats a great suggestion, Lis!
i write for other blogging sites that require an email address to be entered before any non-member comments can be posted
it acts as a deterrent to spammers and trolls because they have to identify themselves with a contact email address
the email address entered is not published publicly with the comment but it is logged with Admin so they have something to refer to if complaints arise
it is a suggestion worth consideration
Comment by Luke (from old movies orble blog)
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Comment by Cheryl J
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A good progressive move Jon
I'm with Elisabeth and Morgan - needing an email address to comment is a great deterrent on other networks.