Customer Service - Crapola
October 18th 2007 02:00
Today I want to rant about the standards of customer service. I used to think that there was a quality level of customer service here is Oz. But now I see I was wrong. I am unsure if I just expected less of people back in the day or if people have gotten consistantly ruder. Is it just me or does it seem like a hassle for people to do their jobs properly? I don't think I am asking to much when I expect a person in a store or restaurant to do their job as they were hired to do it.
Has anyone else been met with sighs of disdain when you ask someone if you can try something on in a change room? I mean, seriously, just give me the little numbered tag in be done with it. I'm not asking you to do much. I'm not asking your opinion on how I look (ie. lie and tell me I look fantastic), or to get me another size (although it would be nice if you offered once in a while), I bring my own posse to take care of stuff like that. All you have to do is give me the numbered tag. So what's with the attitude?
You go to a fast food drive through and they screw up your order. If you, god forbid, point out their mistake, you are met with rolling eyes and yet another sigh of disdain. These days you are really lucky to get an insincere "Sorry".
Look, I understand you have a crappy job, I have had them too, but it's not my fault that you are having a sh*t day. You are paid to smile and be nice to customers. Hence the customer service aspect of your customer service based role. So just do it. Its only for a few hours.
This revelation came to me a while ago when I was over in the UK and noticed how appaling the level of customer service is over there. Apparently it is normal for the shop assistants to finish their private, non work related conversations with each other before even considering serving the line of customers that now extends out the door. Over there, customer service is one of those made up words, like gobbledock or punctual trains. No one knows what it means. I remember thinking to myself that the service is so much better in Oz, people are friendly and competent. My sister, Miss N, agreed with me on that point. But then I got home and saw that our service was so much worse then I remembered. Normally being somewhere where the service is bad makes you appreciate what you have, but instead it pointed out the inadequacies even more. Its like while I was away a heap of crap customer service staff from the UK came over to taught everyone here how to be crap. Actually, that's unfair of me. There are still some people who serve you that are genuinely happy and helpful, or are at least pretending to be. And if they are they are very convincing.
So join in the rant, tell me about your crappest customer service experience. It just seems that customer service is pretty much non existent these days. Here you go, these are the clothes I don't want. Would you be a dear and hang them back up for me? Not bloody likely.
Has anyone else been met with sighs of disdain when you ask someone if you can try something on in a change room? I mean, seriously, just give me the little numbered tag in be done with it. I'm not asking you to do much. I'm not asking your opinion on how I look (ie. lie and tell me I look fantastic), or to get me another size (although it would be nice if you offered once in a while), I bring my own posse to take care of stuff like that. All you have to do is give me the numbered tag. So what's with the attitude?
Look, I understand you have a crappy job, I have had them too, but it's not my fault that you are having a sh*t day. You are paid to smile and be nice to customers. Hence the customer service aspect of your customer service based role. So just do it. Its only for a few hours.
This revelation came to me a while ago when I was over in the UK and noticed how appaling the level of customer service is over there. Apparently it is normal for the shop assistants to finish their private, non work related conversations with each other before even considering serving the line of customers that now extends out the door. Over there, customer service is one of those made up words, like gobbledock or punctual trains. No one knows what it means. I remember thinking to myself that the service is so much better in Oz, people are friendly and competent. My sister, Miss N, agreed with me on that point. But then I got home and saw that our service was so much worse then I remembered. Normally being somewhere where the service is bad makes you appreciate what you have, but instead it pointed out the inadequacies even more. Its like while I was away a heap of crap customer service staff from the UK came over to taught everyone here how to be crap. Actually, that's unfair of me. There are still some people who serve you that are genuinely happy and helpful, or are at least pretending to be. And if they are they are very convincing.
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