Bad Selling Practices for an EBay Business
April 11th 2010 05:56
Starting an EBay business is an excellent way to make some money on a part time basis. It requires no upfront money, and if you are successful at it, you can turn it into a full time profitable endeavor. You can open an EBay store with little money upfront, for a basic store.
EBay’s main focus is on customer satisfaction and continues to make improvements to the company to become more customer oriented and compete with the best companies out there. EBay sellers must abide by the new best selling practices, and maintain high detail seller ratings, known as DSRs. You can have a good product but there are ways that you can obliterate your EBay business. What follows are don’ts in the EBay world of selling.
Misrepresenting an item is one of the capital sins a seller can commit on EBay. Saying that an item is new when it is not, poor description, or damage goods are a big no no for sellers.
Poor communication with customers will give you low DSRs and will turn customers away from you and towards friendly and helpful sellers. Unprofessional communication and conduct are cause to lose your EBay business. Not sending notices where you ship an item or not answering emails on a timely manner are easy ways to drive customers away. Refusing to give more information about an item or extra pictures, will give you a bad report.
Listings with no appeal, short descriptions and poor writing, poor presentation, no photos, and at odd hours will get you no sales. Listings that are hard to read or understand will discourage customers. If you cannot bother to present a neat listing, imagine how you will ship the item.
Badly wrapped and packed items that break on transit or dirty wrapping paper and boxes are an easy way to scare customers away forever. Exorbitant shipping and handling costs will make customers ignore your listing. A no returns policy will discourage customers from buying.
Selling poor quality items will get you a reputation as a poor quality seller. No one will visit your store eventually, your sales will plummet, and so does your reputation on EBay.
Sending unwanted emails or newsletters to previous customers is another no no. Make sure you have a box for customers to check if they want regular emails and promotions sent to them. Do not bombard them with product information.
Using the reserve auction style inappropriately will send customers running out of your listing. If you misuse this type of listing, buyers will not bother to even bid on the item. This type of auction should be use for a few special items, which you cannot afford to sell below certain price. Using it on any items will get you a reputation of a “Not met yet” seller (reserve price not met yet).
These are a few things that you should avoid doing as an EBay seller. They are major sins in the EBay selling system, and these practices will get your business suspended or killed. Always follow best selling practices.
EBay’s main focus is on customer satisfaction and continues to make improvements to the company to become more customer oriented and compete with the best companies out there. EBay sellers must abide by the new best selling practices, and maintain high detail seller ratings, known as DSRs. You can have a good product but there are ways that you can obliterate your EBay business. What follows are don’ts in the EBay world of selling.
Misrepresenting an item is one of the capital sins a seller can commit on EBay. Saying that an item is new when it is not, poor description, or damage goods are a big no no for sellers.
Poor communication with customers will give you low DSRs and will turn customers away from you and towards friendly and helpful sellers. Unprofessional communication and conduct are cause to lose your EBay business. Not sending notices where you ship an item or not answering emails on a timely manner are easy ways to drive customers away. Refusing to give more information about an item or extra pictures, will give you a bad report.
Listings with no appeal, short descriptions and poor writing, poor presentation, no photos, and at odd hours will get you no sales. Listings that are hard to read or understand will discourage customers. If you cannot bother to present a neat listing, imagine how you will ship the item.
Badly wrapped and packed items that break on transit or dirty wrapping paper and boxes are an easy way to scare customers away forever. Exorbitant shipping and handling costs will make customers ignore your listing. A no returns policy will discourage customers from buying.
Selling poor quality items will get you a reputation as a poor quality seller. No one will visit your store eventually, your sales will plummet, and so does your reputation on EBay.
Sending unwanted emails or newsletters to previous customers is another no no. Make sure you have a box for customers to check if they want regular emails and promotions sent to them. Do not bombard them with product information.
Using the reserve auction style inappropriately will send customers running out of your listing. If you misuse this type of listing, buyers will not bother to even bid on the item. This type of auction should be use for a few special items, which you cannot afford to sell below certain price. Using it on any items will get you a reputation of a “Not met yet” seller (reserve price not met yet).
These are a few things that you should avoid doing as an EBay seller. They are major sins in the EBay selling system, and these practices will get your business suspended or killed. Always follow best selling practices.
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