Ben

AUSTRALIA


Joined July 20th 2006

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Recent Posts

Going 3G

August 19th 2006 12:15
I find it very interesting when companies incorporate their product name with their trading name. One of the most notably in the mobile world is the company 3. This is especially true here in Australia since they were the first provider to give their consumers 3G technology.

Many people both online and offline use the names 3 and 3G interchangeably but not really knowing the difference. While 3 refers to the subsidiary company of Hutchison-Whampoa, 3G refers to a particular type of mobile technology.

Personally I like to think of the relationship of 3G and 2.5G/2G technology to that of broadband and dial-up internet. That’s essentially because what 3G technology represents is a higher speed data transfer over the older technology. While the older technology can only download at …, 3G technology allows for downloads of up to 384kbps. But like all things transfer speed related the “up to” is tentative as that is the theoretical limit.

The speed will be affected by many other factors like distance from the base station, physical obstacles like buildings, geographic features like hills and even the phone itself. But overall you still end up with a very decent speed, at least for a mobile.

The advantages of 3G and the extra speed it delivers is that it allows users to access services that were not previously available and to improve on previously available services.

The most noted feature of 3G technology in the minds of the consumer is video calling. Most definitely not a feature of the older technology and for most customers it is a surreal kind of experience. Even though the concept seems so simple, to be able to see who you’re talking to, people are constantly amazed at it. More often than not they come in thinking that they’ll never use it and leave really quite impressed. I describe it as a surreal experience for someone who has never used it because you can see in their mannerisms that it is an intriguing concept and they think how they can use it. Moreover they just constantly laugh or smile at the almost absurdity of video calling but love the idea none the less.

Similar to video calling, 3G technology allows for higher quality video streaming. Video streaming sort of available on 2.5G networks but the resolution and frame rates do not compare to the 3G variety. For example 3 during the television series Big Brother had live streaming from the Big Brother House 24/7. I read on a forum somewhere that the record length of time streamed by a single customer went into the weeks.

In terms of this mobile TV streaming, 3 has been around the longest and thus has the most variety but Vodafone, Telstra and Optus will by no mean fall behind. Considering they have just recently opened the option of 3G to their customers they are doing fairly well in terms of 3G content.

But it’s not only video that’s had an upgrade, the extra speed allows also for high speed music download. Whole songs can be downloaded in under a minute (depending on size) and at the simple push of a button. Pretty much like having itunes, except mobile.

The final big change, and arguably most important, is the ability to have completely wireless broadband. So long as you find yourself in the 3G zone you have access to broadband internet. This is different from other wireless internet providers because there are is no need for hotspots, just mobile phone reception.

This opens a whole new range of features just having this implemented. This allows for users with web based email providers to access their mail without the need for POP3. It also allows for photo bloggers to upload their photos from their phone straight to onto the internet while on the move in addition to basic browsing.

Theoretically it would also be possible to make inexpensive voice over IP (VOIP) calls from your phone, but that is still not entirely possible yet.

So the question probably lies in is it worth making the change from 2G or 2.5G technology to 3G? The answer for those who take advantages of the services an absolute yes. For those who are not sure yet I would say most likely yes.

Before I started using the services I was a doubter, I told myself that phones were pretty much just for calling and texting. But after actually using the service I can absolutely see why one would want to go 3G. Although it might not be up to its full potential now, with limited services, give it a few more years and many people will be wondering how they lived without it.

I mean it was only 10 years ago when people thought that mobiles were too extravagant for the average Joe, but now almost everyone you meet has one.

In general the older retired customers don’t really opt for the 3G options, but there are those that surprise you. I’ve had an older couple in their mid-sixties taking a pair of our most complex phones made for business customers and taking the news. They were extremely excited by the prospect and even more so to learn how to use their new phones!

In the end the decision is yours alone. But if you feel you aren’t ready to go 3G, you have the advantage of a much wider selection of phones. For those who are ready, prepare yourself for charging your battery a bit more than the old 2G/2.5G phones as there are just so many functions that it does put a drain on it.

As always if you need to pop me a question you can do so on mobiletales 064 gmail 046 com

- Ben
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In writing this entry I try and debunk some of the consumer mistakes I see so often when trying to get customers the best plan to suit their needs. Some of it seems very logical, but most people don’t follow it in the heat of the moment when the sales assistant tries to close the sale!!

The Dos and Don’ts about Choosing a Cap Plan.

1. Do look at the call rates!
So often I have customers trying to compare caps from different companies solely on the cap limit. This is a huge mistake! Hypothetically, just because one company is allowing you to spend $1,000,000 and another one $100 does not make the $1,000,000 “better” especially if the call rates were $1,000,000/min and $1/min respectively.

In a real world scenario you can look here at the call rates per 30 seconds of the 4 major 3G providers in Australia on each of their $49 caps respectively:

Telstra – 40c/30sec
Optus – 35c/30sec
Voda – 40c/30 secs
Three – 30c/30 secs

This is not to say however that these are the call rates of the higher caps! For some companies the higher the cap, the lower the call rates will be. What I have show is that there is definitely a difference in call rates and trying to compare what $200 worth of usage on say Telstra, may not be the same as $200 on Three.

What you have to note is that in the long run 5-10 cents for every 30 seconds really does add up.

2. Don’t forget the flag fall.

For those who don’t know what flag fall it is the connection cost of a call.

So many times people ONLY look at the call rates and disregard the flag fall costs. Unfortunately, flag fall is the only thing that is certain when you are calling from these caps. The most common type of call (according to our marketing department) is the 2 minute call. Essentially the two minute call comprises of flag fall 4 x 30 second blocks.

Considering that flag fall is generally close to the price of one 30 second block it does get rather expensive if you make many short calls, as opposed to a few long calls.

If the flag fall were to say be 25 cents. When you’ve made 100 calls that would already cost you $25. What’s more shocking is that you have not spoken to the person on the other side of the line yet, all you’ve done is connected. If you’re thinking that 100 calls is a lot you should think again, that means just a little over 3 calls a day.

3. Do look at what your usage is like.
If you like to make a great deal of short calls, you’ll want to look at a plan with a low flag fall. The longer your calls the smaller the percentage of the total call cost is made up of flag fall.

So inversely, if you make long calls you’ll want to look for a plan which supplies you with a low call rate. If you only SMS, take a cap with a high cap limit. SMS prices are pretty much standard on all cap plans

I know you probably think “I use a bit of everything”. Well the only answer to that is to look at a typical month of usage and calculate all your costs yourself, no easy way to do it perfectly.

4. Don’t assume all companies include all call types into their caps.
All phone companies include voice calls and SMS in their caps but what you have to look out for is what is not included. Key types to look up are: international voice calls, video calls, voicemail, international SMS, national MMS, international MMS, 13/1300/1800 numbers and directory assistance.

If they are not included in the cap then you pay for them separately, so it’s always good to check on any that you occasionally use. The one I get asked about the most is international voice calls but it might be different for your situation.

5. Do find out about on network extra calls and credit.
Some companies allow you to make extra calls to anyone on their network and are always a bonus. This is especially true if you know people who are on that network and even better if you call them often!

For some people this feature, is a make or break in terms choosing one cap over another and creates communities of users on one network. One member will join a network and then bring their whole family over to keep in contact with each other for little to no cost to them.

6. Don’t justify to yourself “I’ll never spend that much anyway”
This point kind of follows on from the look at the call rates point. Looking at the caps at face value does not work. So many people say “I’ll never spend $400 worth of calls anyway”. But they do!!!! Don’t look at it in terms of monetary value. Instead calculate how many calls you can make from the cap limit.

Sales reps will point out how much monetary value you’re getting out of them, but to point out how many calls you can make with that might be another story.

7. Do ask about any specials that maybe included in the plan.
For a period of time Vodafone and Optus were including certain amounts of free browsing of their “Vodafone LIVE!” and “Optus ZOO” respectively when you signed up.

Three also have 50c for 10 minute Three to Three video call Sundays. Although video calls are not included in the cap, if you are already over your cap limit this effectively puts your call rate at 2.5c/30 seconds

8. Don’t ever call or text competition lines if you do not want to pay extra for them.
Competition lines (19/1900) will never be included in your cap. You will always pay extra for them and they are expensive in general.

9. Do find out how to check how far into your cap you are.
This is just because there are so many people who have taken the caps at face value and assume that they will never go over their cap because the limit is so “high” and thus never bother checking how far into their cap they are during the month.

In essence it’s awkward for the sales assistants because it was not our fault but their bill is a lot higher than they first thought. We then show them how to check their cap and then they go on their merry way.

I would just implore you not to get caught out in the first place!

10. Don’t just allow the first sales assistant to close the sale without checking the competitors!!
The most obvious one of the lot, it’s just that some sales reps are really convincing. They believe in their product to no end and can sell a mobile to a Luddite. If you’ve hit one of these and haven’t checked the competitors, don’t just say yes straight away but let them know you’ll think about it. You may find that another company has a cap that works more like you do.

Well that’s it. I like to think of all the cap plans as the glass slipper, there’s always one that will fit better than the rest. Here’s a bit of a glimpse of comparing the four $49 caps I was talking about earlier. The thing to take note of is the “cap limits” of the four being $200, $230, $280 and $230 for Telstra, Optus, Vodafone and Three respectively.

These are all estimates and the yellow signifies the best while the red signifies the close competitors that are within 10% of the best. Each of the rows represents 100% worth of usage in that particular type of call or SMS. So for the first row that means you use the whole cap only on 1 minute calls to other networks. In bold are the most common type of call "the two minute call".

$49 Caps
$49 Caps in a nut shell


If you have any questions give me a yell as per usual at mobiletales 064 gmail 046 com.

Next time at mobile tales we look at "What is 3G?"

- Ben
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V3x Summary

August 11th 2006 12:29
Okay, well this is the last entry on the V3x so again I’d ask you if you have any questions please send them right over to mobiletales 064 gmail 046 com. Essentially I recommend this phone to anyone who wants a flexible phone that is pretty much an all rounder.

Personal use is what springs to mind with this phone. It looks great with anything, it allows you to make any personal calls you need to, takes great photos and a basic user interface which is easy to get use to.

It receives personal emails well; receiving text, pictures and some video formats. But it will not open really, really long emails nor will it open picture or video files it deems “too large”. This generally means high resolution pictures that can’t be resized by the phone well. This is not a problem because most of the consumers using this phone to receive emails are using it for the text. As I have said previously if you need it for anything else I would definitely be recommending you a different phone.

The keypad and screen is large for the older users, yet stylish enough for the younger users.

It plays music and video well, the screen is definitely clear in terms of resolution and the provided headphones are great for consumers, although sound junkies may not be as impressed. But there is the option for stereo Bluetooth!!

Who I do not recommend this phone to is anyone needing to call more than two hours a day. The battery just does not cut it! You could of course carry two batteries (or more if you are so inclined) or opt for taking a house/car charger around with you during the day.

Business customers always seem to be drawn by how professional the phone looks. But I do have a hard time recommending it to them, especially if they need the phone for extended periods through the day. But for the sole trader who is using it only for business calls intermittently through the day and receiving many messages and emails, it is definitely a phone to consider.

The phone itself is very good in alerting the user to any messages sent to the phone as every 10-15 minutes the phone will sound and vibrate (if you are on that profile) until the message has been seen.

Being a uni student, I definitely have seen this phone in and around campus quite a bit, but I’m not sure what everyone else uses their’s for but I definitely interact with my phone every other minute when I am not in class, whether it before music, the camera or the news, weather or movies that my provider allows me to access.

Stay on the line for looking at the right cap plan for you!
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Downsides of the Motorola V3x

August 7th 2006 09:01
Hey all,

Sorry to have fallen off the face of the earth like that but shortly after my last entry I feel ill and have spent the last week juggling recovery, uni and work. Tuesday in particular I slept for at least 20 hours, my very fortunate, but only day off from things


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Only Human

July 29th 2006 11:09
Profusely sorry to all that expected me to post earlier, but as it stands currently I’m working the last four days of the week and haven’t been home to do much else by sleep.

I know last time I said I would be looking at the disadvantages of the Motorola V3x, but today because the lack of time to do a full write up I decided to take a little detour from the hardware aspects of working at a mobile phone retailer because I felt it was important at this point to address some of the more human issues of working at a mobile retailer


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Continuing the Motorola V3x

July 25th 2006 07:50
Good afternoon all

Hope everyone’s day’s been well! Personally I’ve just been stuffing my face with junk food so I can’t complain


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Partner in Crime

July 24th 2006 10:29
Good evening boys and girls,

Tonight I'll be introducing you to my partner in crime, my mini-me, my tool of trade, my Motorola V3x. Every photo I take that goes into this blog is taken with its 2 megapixel camera and more often than not in macro mode. I will however apologise that the pictures are not taken with much care as they are any chance I get when I'm at work, so they may be a bit blurry as we are generally flat out working


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Introductions

July 21st 2006 08:00
Work
Travelling
Today was just one of those days that could have been better. Although you just can't pin point exactly which part was the worst, you could have sworn it was all bad. You arrive to work early, bright eyed and moderately bushy tailed. Your uniform is a little creased, but not more than usual. You greet your work mates only to find out one of them has to attend a funeral and feels bad about attending because that would blow out the labour budget for the month. Then awkward conversation ensues and you try to look busy before the doors open.

Recomposing yourself you open the shutter doors and wait for the first customer to arrive, with a smile on your face. It is only when the first, then the second, then the third customer who walks through the door with pitchforks and torches that it dawns on you "this is going to be one of those days" you feel like hiding in the back room pretending not to be there


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Recent Comments

Comment by Ben
on Only Human

July 31st 2006 08:01
Oh, did I make it sound like a bad thing? No, quite the contrary I'm glad that they are moving staff to work via security bus!

I should make myself clearer next time!

Comment by Ben
on Introductions

July 24th 2006 08:40
Oh I definitely will be doing a review for the K800i in the near future, all I can say it's a pretty sweet phone. One of it's major drawing cards is the 3.2MP camera with autofocus. I've seen printouts of photos from it and would say they are excellent.

Most people look at photos on their computer and still find them pixellated compared to standard digital cameras BUT when printed it's not going to make much of a difference.

Even though it has the new flash, I'm still unwilling to recommend it as a camera to take in dark places. Phone cameras haven't advanced that far yet! Hehe well I'll post more in a future post! Stay tuned!