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PayPal set to crush competitors

November 4th 2009 02:04
Over the next 18 months, hundreds, even thousands, of new banking and payments products and applications will appear, designed by the online generation themselves, for the online generation.

It is a development that is truly frightening for the banks - users designing and making their own financial products.

This new development has arisen mainly because one online financial institution – PayPal - realised and admitted that it couldn’t research and predict what the online generation really wanted.

“In the past we tried to define the needs and make the solutions, but we don’t know the whole story,” says PayPal’s Australian managing director Dinuke Ranasinghe.

“We were trying to define the gaps in the market, the inefficiencies, the demand from customers, now we are leaving it up to them to do all that. Now users and developers are making their own widgets, their own applications using PayPal.”

PayPal, which has attracted seven million Australian accounts in just four years, is doing what no traditional bank would ever contemplate. It is opening up its software base code to its users and web developers to let them design their own payment products.

“The next 18 months are going to see massive changes and innovations in payments,” says Ranasinghe.

PayPal’s opening up of its code gives every computer geek and web developer the chance to build their own payments products that will compete with the banks.

Already PayPal is the preferred method of paying for ninety per cent of online shoppers. The opening of the PayPal software could potentially crush other online payments systems.

One example of this new revolution in payments technology is Xoom, a remittance service for sending money to other countries. This booming market is driven by hard working immigrants who want to send some of their hard earned wages back home to their families

Traditionally banks and companies like Western Union charge those workers expensive fees and foreign exchange charges to send money offshore.

Xoom and other online remittance services are massively undercutting the banks in this lucrative market.

In just a few short years Xoom has gone from nothing to a billion dollar operation using PayPal software base code.

Other examples of fairly ordinary people using PayPal code to make their own financial products include ‘Invoice2Go’ a mobile phone application for tradespeople and other merchants that allows them to generate an invoice and accept a card payment instantly.

Again this service undercuts bank merchant service fees, giving small business people a cheap and easy way to accept credit card payments out in the field.
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Banks outflanked in online payments

November 4th 2009 02:01
Australian banks are losing the battle for the hearts, minds and wallets of today’s online generation.
Belatedly they are trying to address the problem, but the opportunity may already be lost. A new breed of financial institutions, led by PayPal, have a big headstart and apparently a much better understanding of how young people view and use money.
Traditionally banks use market research to work out what people want and then develop new products and advertising campaigns to meet those needs. However that approach isn’t working so well anymore.
“Young people are a huge challenge for banks,” says Dirk Hofman, Head of Provider Relations at Infochoice. “Talking like a banker to Gen Y simply doesn’t work.”
Gen Y are all those people under about 30 years of age who have grown up online.
“Now there are lots of people in banks and financial companies trying to come to grips with the new social media and how people use it so they can work out how to relate to and sell to these people.”
That is why ANZ Bank has recently decided to go where the young people are and open a ‘branch’ on MySpace. The ANZ MySpace page sells their new prepaid MySpace pre-paid, reloadable Visa card, specially designed for teenagers.

“We are pleased to be the first bank in Australia to offer this kind of card for social networking site users,” said ANZ Managing Director Retail Products, John Harries.

ANZ says their research tells them that parents want to give their teenagers an alternative to cash that will let them spend safely online. The card can carry up to $1,000, has relatively high fees and a fairly complicated application process for people who don’t already have an ANZ bank account.

Other banks are redesigning existing products based on what their market research is telling them about young people.

St George Bank says their research tells them that people under 30 know little about budgeting and saving. Most have never had to save, and if they find themselves caught short of cash, they borrow from friends and family.

So they have launched a product targeted at young people called SENSE that rounds up small change in their transaction account and transfers it to an online savings account.

But it is still old style banking trying to relate to a new kind of customer. A customer that doesn’t want to be told what they need. A customer that doesn’t respond well to traditional market research driven advertising methods.

Meanwhile the internet is spawning its own financial products and services that are destroying the market dominance of traditional banks in some of their most lucrative markets.

Over the next 18 months, hundreds, even thousands, of new banking and payments products and applications will appear, designed by the online generation themselves, for the online generation.

Jason Bryce
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By Jason Bryce

Three of the big four Australian banks are ripping off customers they have lured from their competitors with the traps in their tricky post christmas zero interest rate credit card balance transfer offers. Often these offers come 'pre-approved' unsolicited in the mail in January and February.

"I think thousands of people who took up zero rate transfer offers after Christmas are in for a big shock when the promotional period runs out and their balance suddenly starts attracting 20 per cent interest," says Rohan Gamble, chief executive of banking comparison site mozo.com.au.

"The prime season for marketing these offers is in January (and) February, so now through to July and August there are going to be a lot of people coming off the introductory rates and most of them simply don't know they are going to be slugged 20 per cent.

"A card from one of the big four banks, offering a zero rate on balance transfers for six months, reverts to an interest rate of 19.99 per cent for the remaining balance, despite the card being a low-rate card.

"Someone who transferred $3000 debt to that card and only paid the minimum repayments during the balance transfer period would still owe more than $2600 after six months," Mr Gamble says.

At 19.99 per cent interest, it would take more than 12 years to repay the debt and incur more than $1800 in fees and interest.

"Credit card balance transfer offers carry a huge sting in the tail for the unwary," he says. "We are urging Australians to check the interest rate that applies to unpaid balance transfers once the introductory offer ends.

"We are very concerned that credit card holders are being trapped into paying sky high interest on balance transfers, when they thought they were doing the right thing by getting a so-called 'low rate' credit card."
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ATM networks emerge

February 24th 2009 06:54
Alliances are being finalised in the automatic teller machine market, ready for the shift in pricing known as the convenience fee.

The trigger is the pricing reform under way in Australia and also in New Zealand, and a chance to consider the business goals of one work-a-day sector of banking operations


[ Click here to read more ]
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ANZ is warning its’ customers about a "Personal Details form" that appears to customers after they log on to the genuine ANZ website internet banking interface. The pop-up form is convincingly branded and features a seemingly genuine form with scroll down menus.
Previous trojan attacks typically try to redirect the user’s browser to a fake bank site, but this one operates when the user is in a session with the genuine bank website and the genuine online banking interface


[ Click here to read more ]
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Bank deposit guarantee fees outlined

October 28th 2008 02:21
Canberra Monday 27th
Foreign banks have been included in the federal government’s deposit guarantee scheme for their short term wholesale funding raised from Australian residents and a fee schedule has been outlined for the guarantee. Two weeks ago the treasurer Wayne Swan announced that, on advice from the financial regulators, the federal government was legislating to guarantee all retail deposits in banks, credit unions and building societies. The unlimited guarantee has caused havoc in investment markets as retirees and investors rush big sums of cash to the protected insitututions and out of other investments.

[ Click here to read more ]
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