Recent Posts
She says state of nation, belief in candidate led to her first endorsement.
DES MOINES, Iowa - Oprah Winfrey said worry about the direction of her country and a personal belief in Barack Obamas ability to lead it pushed her to make her first endorsement in a presidential campaign, support with incalculable value in a tight race for the Democratic nomination. Read more.
Do Telemarketing calls annoy you?Probably not as much as staff turnover for a Call Centre Manager.
With average staff attrition rates hitting 50%, now is the time to take action to prevent high turnover in your call center. Read more.
A slow smile attracts"Some of the best known research on smiling is about how people judge an authentic smile - the so-called 'Duchenne smile' or the 'crinkly-eyed smile'. What this research asks, though, is how does a smile's speed in combination with head-tilt and gender affect its perception."
Read more
Are you happy?Being happy and staying happy is all about our day-to-day activities according to this theory of sustainable happiness. Research suggests that the contributions to our happiness are 50% genetic, 10% from our life circumstances and fully 40% determined by our day-to-day activities. But what evidence is there for this theory?
Do people say that you are boring? If speech could be produced articulately at 400 to 500 words per minute, many of our listening problems would disappear. Unfortunately, the average person speaks only about 125 words per minute. Since most people think at a rate of 400 words per minute, a gap develops; People switch off and bounce between their own personal thoughts and what you are saying. This does not mean to say that the speaker is boring; it could well mean that you have ignited an idea for the listener to act upon.
Handling angry customers.I filled up with petrol last night on the way home from a restaurant, I usually avoid the BP as its almost always the most expensive, however on this occasion it was convenient for me and the Shell across the road was around 10 cents per liter less, but it still meant that I didnt have to drive over the other side of the highway. Although the retail cost of the petrol has nothing to do with the console operator, I decided that I would express my concern. As I entered the shop I was greeted with a wonderful smile and a greeting that would make you think that you have just walked in to Palazzo Versace! How could I possibly express my concern and go off at someone so nice? It just goes to show that in Customer Service - Attitude is everything and that most of the time; anger can be dissolved so easily.
Who's on your front line?The most important people in your business are your front line people they are the first point of contact. They are responsible for the image of the business and the customers first impression He or she is the deciding factor on whether the customer does business with you or not. There is approximately 90 seconds from the moment a customer walks in to your business to set a first impression and to form a bond. During these 90 seconds, the customer has decided whether they will do business with you or not. You only get one chance at making a first impression Make it count!
|
|
Recent Comments
I've not commented on anything yet :(
|
Add Comments
Comments (1)